Cancellation and Refund Policy

Cancellation and Refund Policy

What is the Cancellation & Refund policy?

  • If you are not satisfied with your purchase, please let us know! Our policy may include a refund, though some restrictions apply, so please review the terms below. Our policy is independent of any statutory rights that you may have under the law.
  • If you cancel your membership and/or receive a refund, your account may be closed when the paid membership period ends.
  • Shipping, handling, and any applicable tax are not refundable, except in certain states and countries where these items are refundable.
  • Please note that your cancellation, return and refund eligibility may differ if purchased from or billed through a third party (e.g., app store, service provider, reseller, retailer, vendor, etc.).

Do not hesitate to contact us at https://shop.highlandhouseusa.com/en/pages/contact and request a cancellation and refund (if applicable).

 

Cancelling Your Membership

  • You may cancel your membership at any time by submitting request to https://shop.highlandhouseusa.com/en/pages/contact or contacting us at info@highlandhouseusa.com. 
  • You should cancel prior to your renewal billing date to allow for processing. If you’re still renewed, please contact us for help with a refund.
  • After cancelling, the subscription will not automatically renew. However, your protection will continue for the remaining days in your existing (already paid for) term. You may also be eligible for a refund in accordance with our refund policy below.

For assistance and further details, contact us.

 Refunds: Annual and monthly memberships

  • Annual Highland House Cyber Assist Memberships paid annually or monthly (one-year term or more):
    - Unless otherwise excluded, our 30-day Money Back Guarantee applies to the purchase of an annual membership and is eligible for a refund, if requested within 30-days of the date of purchase.
    - Each annual renewal is eligible for a refund, if requested within 30-days of being charged. The refund is limited to the fees paid for the then-current membership term.
  • Monthly Highland House Cyber Assist Memberships (month to month renewals):
    - Unless excluded, the purchase of a monthly membership is eligible for a refund if requested within 7-days from purchase. If you cancel, the membership will not automatically renew next month, however your protection will continue for the remaining days in your existing (already paid for) term.
  • Please note that your return and refund eligibility may be different when purchased from or billed through a third party (e.g., App store, service, reseller, retailer, vendor, etc.).

Do not hesitate to contact us at https://shop.highlandhouseusa.com/en/pages/contact and request a cancellation and refund (if applicable).